FAQ
- What is the cost for domains?
The cost is $140 US for every 2 years. This is the same for
registering a new domain or renewing.
- How can we pay?
You can pay by Visa, MasterCard, or Bitcoin. All amounts shown are in US Dollars.
- How do I transfer domain to someone else or change email address?
These are done the same way. You get an "auth code" for the
domain from the old account. Then at the new account/email
you use this "auth code" to authorize a transfer of the domain
to the new email/account. This works both within zenaida.cate.ai
and to other registrars, though there is a $140 cost when transferring in
from another registrar and other registrars probably charge something
when you transfer from zenaida to them.
- What is the name that will show up on my credit card statement?
It should show as "zenaida.cate.ai/12644973255". The company name is "Cate.AI Ltd.".
- What is the format for phone numbers?
It needs a "+" at the start and then a "." after the country code, like "1" for USA,
then the rest of the number.
- If I have a problem how can I contact someone?
Send email to vincecate@gmail.com. If you start your email
subject with "Zenaida" it will be sorted to the top and not lost in spam.
It will also show me you read the FAQ, which I want to encourage.
If you send email several times I will probably filter email from you so that
you don't need to do that in the future.
You can call on Monday or Friday
from 8:30 am to 3:00 pm Eastern time at 264-497-3255.
- How soon after payment does a domain start working?
The nameservers should start working within 3 hours.
- Can I get a refund?
If you contact support within 3 days of a new purchase you can get a refund.
- Can we buy anything other than ".ai" domains?
This site only handles sales of ".ai",
".com.ai", ".net.ai", ".org.ai", ".off.ai" domains.
- What are the rules for using AI domains?
The usage must not violate the laws of Anguilla.
In particular, fraud is against the law. For example,
any domain that is trying to trick users into
thinking they are at another website so they will enter
their user name and password is committing fraud.
The domain will be either removed or given to the
people who own the domain that was being impersonated
so they can put up a warning or any info they want.
- What happens if we don't pay to renew a domain?
We will attempt to email you as the expiration date approaches.
Please note that any domain past due may be deleted.
There is no grace period (before Jan 15, 2025 there was 3 months).
It may be possible to restore a domain up to 30 days
after expiration but please don't depend on this.
If you do this it will cost $340 to restore the doamin.
Really best to leave domains all on auto-renew.
- Auto-Renew
You can set "auto-renew" under user settings. When on this makes
all domains auto-renew. When off you can set individual domains to
auto-renew or not.
- Restore
You should set the domain to auto-renew and must have at least $340 in your balance before doing a restore.
After a restore there will need to be a renew as well. If you don't
have enough for both operations you can lose the restore money.
- What is your privacy policy?
The whois registry uses EU privacy policy.
- Where does the name Zenaida come from?
Zenaida is the name of the Anguilla national bird.
- Anonymous contacts, WhoisGuard, or Bad Contact Info
Hidden contact information is allowed but if a site seems to be scamish and has hidden the identity
of the registrant we are much faster to take it down.
- Grounds for suspending or revoking a domain
While we want lots of .ai domain sales as it raises significant money for The Government of Anguilla,
we do not want any scammer domains tarnishing the reputation of Anguilla or ".ai".
If people know of scam sites in ".ai" domains please report them.
The Government of Anguilla reserves the right to remove or suspend any domain.
This is usually due to one of the following or similar scamish actions:
- Anything that would be illegal in Anguilla
- porn that would be illegal in Anguilla, like child porn, revenge porn, etc.
- violating copyrights
- Hate speech site. Any site just hating on some group.
- Phishing - for example pretending to be another site to get users to enter username and password
- Has logos or trademarks from a company when they are not affiliated with that company
- Dishonestly making false representations for financial gain
- any site promising to help people get rich quick for a fee
- anything looking like a pyramid scheme, ponzi, or multi-level-marketing site (mlm)
- Doing any of the following without an Anguilla license to be a bank, broker, public company, ICO, exchange, or gambling site
- Holding client deposits
- managing investments for clients
- executing trades for clients
- offering guaranteed returns of any rate
- asking for investors
- offering trading or exchange services for stock, bond, crypto or other similar markets
- any kind of gambling
- any site for attacking other sites, like DDOS or other
- doing a cypto coin offering
- Any sites on
a list of scam sites
will be suspended.
- Sites reported by reputable domain monitoring agencies
- if owner of the site has done any of the above with previous domains (even non .ai domains) we can disable a current domain
- If a site says something like "trusted by" or "in partnership with" and has trademarked logos for other companies and
one of those companies says this is not true, the whole site comes down.
If we decide that a site has violated any of the above the domain will be suspended.
Even if the registrant promises to modify the content we will not enable the domain.
- I get an error when the i-frame / pop up for putting in the card number comes
We don't ever see your credit card numbers. The way it works
is a pop up window from merchants.4csonline.com actually asks for your
card number. You need to allow i-frames from that site.
You can go here to learn how.
